Refund Policy
Last Updated: August 28, 2026
At Dealore.shop we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work.
1. Return Eligibility
Returns are accepted within 7 days of delivery, unless otherwise stated on the product page.
To be eligible for a return, the item must be:
Unused, unworn, and in its original condition
In the original packaging with tags/labels attached
Accompanied by proof of purchase (order number, receipt, or invoice)
2. Non-Returnable Items
For hygiene, safety, or customization reasons, the following items are generally not eligible for return or exchange:
Personal care and beauty products (opened or used)
Undergarments and intimate apparel
Customized or personalized products
Items marked "Final Sale" or "Non-Returnable" on the product page
3. How to Initiate a Return
Contact our support team via WhatsApp, email, or phone within 7 days of delivery.
Provide your order number, reason for return, and photos/videos of the product (especially for damaged, defective, or incorrect items).
Our team will review your request and provide return instructions if approved.
Pack the item securely and hand it over to the designated courier once return pickup/drop-off is arranged.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item, please notify us within 24–48 hours of delivery with clear photos/videos.
In such cases, we will offer a free replacement, exchange, or full refund, at your preference and subject to stock availability.
5. Change of Mind Returns
If you simply change your mind about a product, you may request a return within the eligibility window (Section 1), provided the item meets the return conditions.
Return shipping costs for change-of-mind returns are the customer's responsibility, unless otherwise specified.
6. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be issued via:
Bank transfer / JazzCash / EasyPaisa (for prepaid or COD orders), or
Store credit, if agreed upon with the customer
Original shipping charges (if any) are non-refundable, except in cases of our error (wrong/damaged/defective item).
7. Exchanges
We are happy to exchange items for a different size, color, or variant, subject to stock availability.
If the desired item is unavailable, we will offer a refund or store credit instead.
8. Order Cancellations
Orders can be cancelled free of charge before they are dispatched.
Once an order has been dispatched, it cannot be cancelled, but you may initiate a return upon delivery as per this policy.
9. Late or Missing Refunds
If you haven't received a refund within the stated timeframe:
Check your bank account or wallet again.
Contact your bank/payment provider, as processing times can vary.
If you've done this and still have not received your refund, please contact us at the details below.
